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Shipping & Returns

shipping-returns-how-we-pack1.jpgMOST ORDERS SHIP SAME DAY OR NEXT DAY

I usually can ship all orders within one business day, but some overweight items may require some extra time to pack. Transit time is usually 3-5 business days depending on where you live in the U.S. 

DOMESTIC SHIPPING
Rest assured that your item will will be packed professionally and properly. I ship via UPS Ground and USPS.
Item will be shipped within 1-3 business days.
A tracking number will be provided via email.
Shipping insurance is included.
If damages happen during transit, please contact me immediately upon receiving the item. I assure you that I will work with you to resolve any issues.
For Alaska, Hawaii and Puerto Rico residents the shipping fee is slightly more. Email me for shipping quote.

INTERNATIONAL SHIPPING

I do ship anywhere in the world for any item. Please contact me to ask for a shipping quote.

RETURNS

If you’re not satisfied, neither am I. If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within 14 days of receipt, and we’ll give you a full refund or your original purchase price minus shipping costs. It’s that simple. Returned items must be in original condition in which they were sent, showing no signs of additional wear or use, such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees, and accessories, or your return may be subject to a return handling charge. Your refund will be promptly processed upon completing evaluation of your returned item. Refunds are made for product value only, excluding shipping and handling charges. If you received free shipping on your order, the value of the uncharged shipping cost will be deducted from your refund. Please ship with insurance and provide us a tracking number.

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